Privacy Policy

This Privacy Policy sets out the manner in which BUKPOCKET Private Limited will
collect, hold and protect information about you when you use our website and /or
mobile application.

1. Information Collected

a. We may collect the following information:

i. name and title
ii. contact information including email address, whatsup, sms number.
iii. demographic information such as pin code, preferences, and interests
iv. other information relevant to customer surveys and/or offers.
v. bank, card, wallet details for getting product payments and refund linking for
secure banking transactions.

b. We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:

i. Internal record keeping.
ii. We may use the information to improve our products and services.

c. We may periodically send promotional emails and SMS about new products,
special offers or other information which we think you may find interesting using the email address which you have provided.

d. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website/app according to your interests.

e. To contact you via email, facsimile, phone or text message, to deliver certain
services, promotional offer or information you have requested. We use your
information for following purpose and services:

Your shipping address: This is used to ship your order. You can change it for every order and we will NEVER send anything else to this address except your order itself.

Your phone number: This is used only for purposes of helping the courier delivery
person track you. The concealed packing of the orders ensures that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on The call might be made via automated system or by customer care representative. You may also receive an SMS with the details of how to confirm/reject order via miss call or other service.

Your credit card information: Your Credit Card/Debit/Bank account information is used only to process the transaction.

Your email address: We will NEVER send you e-mails if you request us not to. As a
default, we assume your consent to send you e-mails for purposes of:

E-mailing you copy of the order
E-mailing you the shipping confirmation
E-mailing you a short customer satisfaction survey
E-mailing you ‘Reminders’ for products you opt to be reminded for

Your billing address: This is required ONLY for purposes of verification of your address for proper delivery and pick up and your identifications with your submitted credentials.

2. Security

a. We are committed to ensuring that your information is secure.
b. In order to prevent unauthorised access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure the
information we collect online.

3. Use of Cookies

a. A cookie is a small file which asks permission to be placed on your computer’s
hard drive. Once you agree, the file is added and the cookie helps analyze web
traffic or lets you know when you visit a particular site.

b. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

c. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website/app in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

d. Overall, cookies help us provide you with a better website/app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives
us access to your computer or any information about you, other than the data you choose to share with us.

e. You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies if
you prefer. This may prevent you from taking full  advantage of the website.

f. We will never give out your email address or any other details: We do not include
you in any mailing lists without your explicit consent. You will NEVER receive a spam mail because of us.

g. We will never sell your information to any third parties: You probably do not know but most companies track browsing history, leave unwanted cookies on your
desktops and even sell your information and browsing behaviour to mailing lists or
third parties. We ABSOLUTELY hate it.

h. We will never sell your information to any third parties: You probably do not know but most companies track browsing history, leave unwanted cookies on your
desktops and even sell your information and browsing behaviour to mailing lists or
third parties. We ABSOLUTELY hate it.

i. We will never mail you unwanted information: When you order from us, you get
control on what information we send to you. You can choose to keep a separate
correspondence email id with us. If you do NOT want it, we will NOT send you any
order confirmation, invoice, shipping confirmation or satisfaction surveys.

j. We will NOT send you e-mails without your consent: If you do not want it, we will
NEVER send you snail mails or even e-mails without your consent. k. We will never
disturb you with e-mails soliciting repeat business if you do NOT want so. We firmly believe that our product quality and service efficiency would bring repeat business automatically.

l. The merchant name on the card/bank statement will either show our payments
processing partner name i.e. PayU or EBS or Bank name or Bukpocket or it will show our parent company name i.e BUKPOCKET Private Ltd.

m. We will maintain security and of our systems and information: We maintain the
latest anti-virus software(if required) and use secure passwords on all systems. Your information is safe with us and even our employees cannot access it unless it is
needed to service you. We advice you that You keep your system always secure and

n. Any customer feedback we receive is also held in strict confidence. If we do disclose your feedback about our business or products it will be in a completely anonymous manner.

4. Third Party Website Links

a. Our website and App may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such
sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

b. We will not sell, distribute or lease your personal information to third parties unless
we have your permission or are required by law to do so. We may use your personal
information to send you promotional information about third parties which we think
you may find interesting if you tell us that you wish this to happen. If you wish to
procure a copy of the information held by us about you, please write

c. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We ensure that We will promptly correct any information found to be incorrect or try to suspend our end for your security.


You may receive transactional SMS, calls on registered mobile/landline number with
us, related to your account/orders placed on our website.
All the calls/SMS will be related to transactions performed on our website.
You may be sent promotional SMS related to offers/products on our site. Should you
wish to not receive those, you may click on the un-subscribe link provided on those
SMS. You may receive alerts/notifications related to your order on our mobile apps.
You may receive notifications on our mobile apps related to new products/offers etc.
added on

You may turn off notifications if you wish to by changing App Notification settings on
your mobile.

6. Advertising

We may use personalised advertising/re-targeting features of ad platforms like
Google AdWords, Facebook, or any other ad platform. For this purpose we may
share email address, phone number or other personal details in encrypted hash
form, used solely for the purpose of matching profiles to deliver better personalised
ad experience. Personal identifiable information won’t be shared in clear text with
any of the 3rd party sites.

7. Legal issues

Just in case, a transaction is involved in a legal dispute (usually credit card fraud),
information might be requested from us in form of a sub-poena (legal demand for
information or appearance). In such cases, we might be required to furnish requisite
information. In case this occurs, our policy is to first contact the customer (through
preferred medium chosen by the customer) to inform them of our legal obligations.
These issues are not common and generally happen in case of credit card frauds. Hence, such information sharing would help in protecting your account and business with us. Your order details and personal details like address and phone number may be shared if asked by any Government Department eg. Tax Department or any
other authority as per law.

8. Merger, Acquisition and Termination of Service

If we merge with, or are acquired by another company, the resulting combined
company will use the Personal Information you have provided as described in this
policy. If we cease operation, your Personal Information may be transferred to and
used by another company that offers similar or related products or service.

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